Users Pass on Updating Antivirus Software
Many would rather let their virus definitions get out of date than put up with a long update process.
In a survey of 2,097 adult computer users ages 18 or older, 88 percent had an antivirus program, but 65 percent have postponed updating their antivirus program. The end result was 42 percent of the surveyed had suffered some form of malware infection as a result.
The leading reason people didn't upgrade was intrusion, with 38 percent of respondents saying was it was too disruptive to what they were doing on the computer. Another 32 percent said they thought it was something that could wait, 27 percent said they thought it would take too long, while 14 percent said they werent sure how to update the antivirus program.
"Andreas Marx (CEO of AV-test.org) said the industry is letting folks down. Why should it be such a pain? But it comes back to a software design and usability issue," said Rick Moy, vice president of marketing for Eset.
"In general, people don't buy their computers to think a lot about security," said Moy. "If you had the experience once and it took a long time and you had to reboot, then it sets the tone for your future."
Dan Blum, research director for The Burton Group who follows antivirus software, doesn't think antivirus software is that poorly written, but concedes they can be slow.
"Overall, I just don't think that the current versions are all that challenged with updating," he said. "Most of the antivirus products can perform updates reasonably well. There's problems with performance on some machines, scanning slows the machine down. I would also say that overall, they are somewhat disruptive."