82 Percent of IT Pros Say Hiring and Retaining Qualified Staff is a Key Challenge

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A recent BigPanda survey of more than 1,500 IT professionals across a wide range of industries found that 82 percent of respondents said successfully hiring and retaining qualified staff members is a key concern for the coming year.

While 53 percent of respondents represent organizations with more than 1,000 employees, 43 percent of respondents said they have an IT team of less than 10, indicating an increasing pressure to expand capacity without expanding IT staff.

Compared to a similar survey last year, the number of respondents reporting daily or weekly code deployments increased, while monthly and weekly deployments declined.

And while 85 percent of respondents said a strategic monitoring process is important to their organization, only half of respondents said their organization has a defined monitoring strategy in place.

Respondents' key concerns in 2017 include suffering a security breach (87 percent), suffering an outage or significant downtime (84 percent), successfully hiring and retaining qualified staff members (82 percent), delivering a product or business objective to schedule (76 percent), and resolving incidents in a timely manner (75 percent).

Eighty-one percent of respondents said it's a challenge to quickly remediate service disruptions, 79 percent said it's a struggle to secure sufficient budget for the proper monitoring tools, and 78 percent said it's difficult to reduce alert noise from their organization's monitoring tools.

Separately, the Winter 2017 edition [PDF] of G2 Crowd's Crowd Views report, based on a survey of 209 hiring managers, recruiters and influencers, found that 51.2 percent of respondents reported having difficulties filling open positions because of lack of available talent.

Of that 51.2 percent, almost 82 percent reported having more difficulties this year than last -- and 64.7 percent of respondents believe the talent shortage will continue, given the current economy.

The most difficult jobs to fill, according to respondents, are IT/technical jobs and highly skilled specialists.

Fully 87.5 percent of respondents said those hiring difficulties have a medium to high impact on their ability to meet customer expectations and needs.

When asked what they're doing to combat the talent shortage, small and mid-market business said "trying new or alternate talent sources" is their leading strategy, while large enterprises said they're offering hiring incentives instead.

A separate Indeed.com survey recently found that every country faces severe cyber security skills shortages, with the U.K. and Israel the worst affected -- job seeker interest in cyber security opportunities in Israel meets just 28.4 percent of employer demand, followed by the U.K. at 31.6 percent.

Even in Canada, which has the best ratio for employers, job seeker interest still meets only 68.1 percent of employer demand.

"The cyber security talent shortage remains a serious -- and global -- issue," the report states.