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According to the notification letter [PDF], State Farm was contacted on August 4, 2013 regarding fraudulent charges found on a customer's credit card after a payment was made to the customer's insurance polices on August 2, 2013.
"On August 4th, State Farm was contacted regarding fraudulent charges found on a customer's credit card after a payment was made to their insurance policies on August 2nd," State Farm vice president of operations Debra Vasey wrote in the notification letter [PDF]. "The customer had made a credit card payment through a former employee of one of our after-hours call centers."
The company's Internal Audit Department was able to determine that 11 customers' credit cards were misused by the employee. Another 687 customers who made a payment with the employee are also being notified, though there's no indication at this point that their credit card information was misused.
State Farm isn't offering those affected any free credit protection services, but it is advising them to monitor their accounts and credit reports for suspicious activity.
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