Trustwave Managed Security Services: Overview and Analysis

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Company Description

Trustwave, a private stand-alone business within Singtel Group Enterprise, helps businesses fight cybercrime, protect data and reduce security risk. Offering cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave has more than 3 million businesses enrolled in the Trustwave TrustKeeper cloud platform. The company is based in Chicago, with regional headquarters in London, Sao Paulo and Sydney, and it serves customers in 96 countries. It also has partnerships with regional telecommunications and service providers (Rogers Communications in Canada, Optus in Australia, Globe Telecom in the Philippines and TIS in Japan).

Service Description

Trustwave managed security services (MSS) allow businesses to tap into 10 globally dispersed security operations centers (SOCs) that provide service delivery and threat intelligence led by Trustwave SpiderLabs. Trustwave’s Managed Enterprise Firewall service includes network-based firewalls that provide network security protection for large or complex deployments. These scalable firewalls can include virtual versions as options. Continuous Device/Threat Monitoring assures that regardless of the specific device capabilities supported, customers are protected from the latest threats, with 24x7x365 monitoring, analysis and validation of advanced threats which includes use of real-time threat intelligence from SpiderLabs.

Trustwave Intrusion Detection and Prevention services monitor and block any data flows with malicious intent. Deployed as an out-of-band detection and inline prevention solution, it protects at the network perimeter and at key entry and exit points of the network.

Trustwave Unified Threat Management (UTM) managed services provides a comprehensive set of integrated network security technologies designed to defend against external threats, while also offering protective measures from the inside of the network out. UTM also offers rogue device detection and internal vulnerability scanning consolidated into a single appliance and delivered by Trustwave as a fully managed service.

Trustwave Secure Web Gateway (SWG) blocks new malware in real time. It decrypts, unpacks and assembles web pages and exposes any malicious behavior.

Trustwave provides a multitude of offerings through managed security services:

  • Managed Threat Detection
  • Managed SIEM
  • Managed Network Access Control
  • Managed Email Security
  • Managed Endpoint Protection
  • Managed Detection & Response for Endpoints
  • Managed Application Control
  • Managed DDoS Protection
  • Managed Incident Readiness & Response
  • Managed SSL Certificate Lifecycle Management
  • Managed Security Testing
  • Managed Web Application Firewall
  • Managed Database & Big Data Scanning
  • Managed Application Scanning
  • Managed Network Vulnerability Scanning

Markets and Use Cases

Trustwave works with organizations of any size, from small businesses to the largest globally recognized brands. Markets primarily served include (but are not limited to) financial services, retail, healthcare, payment services, government, education, hotels and restaurants.


Trustwave has more than 3 million businesses enrolled in the Trustwave TrustKeeper cloud platform, through which it delivers threat, vulnerability and compliance management services. Trustwave has 10 globally dispersed federated SOCs.


Services are delivered via a variety of methods to best meet the needs of the organization. From drop-ship and appliance to cloud and hybrid, Trustwave has several ways of delivering services.


Threat intelligence is delivered by Trustwave SpiderLabs.


Trustwave managed security services are flexible and scale based on immediate needs. Organizations leverage Trustwave for everything from simple scanning and services that augment established internal security efforts to taking the reins and fully managing security from the ground up. Therefore, pricing can range widely.

Analyst View

Gartner moved Trustwave into the Leaders Quadrant for managed security service providers. The analyst firm believes its SpiderLabs’ security research, penetration testing activities and incident response teams provide threat intelligence that enhance the value of MSS. However, the release of a new MSS portal could impact service continuity.

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