BT Security and Risk Management: MSSP Overview and Analysis

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Company Description

BT Security builds on the London-based company’s 70 years of experience as a service provider. The company operates in more than 180 countries and supports some of the world’s largest companies, from financial institutions to pharmaceutical firms. It offers a team of more than 2,500 experts and 15 security operations centers (SOCs). BT has four European SOCs, one North American SOC and three Asia/Pacific region SOCs providing 24/7 service, plus an additional seven non-24/7 SOCs worldwide.

Service Description

BT offers next-generation firewalls (NGFs), intrusion detection and prevention systems (IDPS), unified threat management (UTM), secure Web gateway (SWG), managed distributed denial of service (DDoS) protection, endpoint protection, application security, network access control, public key infrastructure (PKI) security, vulnerability scanning, patch management, email security, threat monitoring and intelligence, security information and event management (SIEM), and more. It has an incident response partnership with Mandiant, as well as partnerships with Trend Micro’s Deep Security and Symantec SSL decryption.

“BT Cyber Security uses machine learning to minimize false positives and reduce the time from detect to remediate dramatically – analysts can move from detection to mitigation within two minutes,” said David Stark, vice president of BT Security Portfolio.

Markets and Use Cases

BT serves companies and governments in the UK, Europe, the Americas and Asia, the Middle East and Africa (AMEA), providing both managed security and security intelligence. It also offers services for large and mid-size national corporations in the UK. It focuses on helping customers implement security for cloud services. It also serves small and medium-sized businesses.


BT’s security team protects its operations and customers in 180 different countries from more than 4,000 cyberattacks a day against its network.


All manner of delivery models, but primarily cloud or appliance based.


BT has 15 global SOCs that provide threat intelligence:

  • 4 in AMEA — Gurgaon, Kolkata, Mumbai and Sydney
  • 7 in Europe — Budapest, Paris, Skelmersdale, Sevenoaks, Frankfurt, Madrid and Milan
  • 3 in North America — New Jersey, California El Segundo and Virginia
  • 1 in South America — Sao Paolo

BT Cyber Operations provides shared and customer-dedicated SOCs globally. This includes dedicated centers for specific government and British Ministry of Defense contracts, large financial services customers and a contract providing cybersecurity services to a nation state.


Average pricing ranges from tens or hundreds of dollars per month for cloud-based security or small-business scale appliance management, to multi-million-dollar outsourcing contracts.

Analyst View

BT is a Leader in IDC’s 2017 Worldwide MSS Marketscape. IDC said BT has made strides in addressing enterprise cloud migration challenges. It provides guidance that leverages BT’s cloud partnerships and other vendor technologies.

Gartner positioned BT in the Challengers quadrant due to the strength of its global capabilities, focus on network-based security event monitoring and variety of partnerships with security technology and service vendors. Gartner said, however, that buyers seeking endpoint, platform and application security event monitoring may require customized services.

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