SecureWorks Security Services: MSSP Overview and Analysis

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Company Description

SecureWorks’ corporate headquarters are located in Atlanta, with offices in London, Edinburgh, Sydney and Tokyo. Services are delivered from three 24/7 security operations centers (SOCs) in the U.S. (Atlanta, Chicago and Providence, Rhode Island); one 24/7 SOC in Edinburgh, Scotland; and one 24/7 SOC in Kawasaki, Japan. The SOCs are supported by a center of excellence in Romania that is focused on customer device management and new service innovation.

Service Description

Secureworks offers security services through its Counter Threat Appliance (CTA) and Counter Threat Platform (CTP). Services are accessed via the Secureworks Client Portal. Host and network-based advanced threat detection occur via Secureworks’ Advanced Endpoint Threat Detection (AETD) service. It offers Advanced Malware Protection and Detection (AMPD) in partnership with Lastline. Additional services, such as vulnerability scanning and advanced threat intelligence, are also available.

Markets and Use Cases

SecureWorks serves midsize, enterprise and government organizations.


The company boasts 4,400 clients in 55 countries. It processes 250 billion security events daily.


Hosted by Secureworks or delivered on customer networks.


The Secureworks CTU team provides threat research and threat intelligence, malware analysis, and analytics support to SOCs. This leverages a shared big data platform and advanced analytics capabilities.


Secureworks offers an incident response retainer pricing model, as well as other pricing options.

Analyst View

Gartner named Secureworks as a Leader in its Magic Quadrant. The analyst firm said it can monitor both AWS and Azure environments, but it lacks support for software as a service (SaaS) solutions like Box, Dropbox and Workday.

Drew Robb
Drew Robb
Drew Robb has been a full-time professional writer and editor for more than twenty years. He currently works freelance for a number of IT publications, including ServerWatch and CIO Insight. He is also the editor-in-chief of an international engineering magazine.

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