Establishing Digital Trust: Don't Sacrifice Security for Convenience
According to the notification letter [PDF], State Farm was contacted on August 4, 2013 regarding fraudulent charges found on a customer's credit card after a payment was made to the customer's insurance polices on August 2, 2013.
"On August 4th, State Farm was contacted regarding fraudulent charges found on a customer's credit card after a payment was made to their insurance policies on August 2nd," State Farm vice president of operations Debra Vasey wrote in the notification letter [PDF]. "The customer had made a credit card payment through a former employee of one of our after-hours call centers."
The company's Internal Audit Department was able to determine that 11 customers' credit cards were misused by the employee. Another 687 customers who made a payment with the employee are also being notified, though there's no indication at this point that their credit card information was misused.https://o1.qnsr.com/log/p.gif?;n=203;c=204650394;s=9477;x=7936;f=201801171506010;u=j;z=TIMESTAMP;a=20392931;e=i
State Farm isn't offering those affected any free credit protection services, but it is advising them to monitor their accounts and credit reports for suspicious activity.