Jag Bains, Vice President of Solution Engineering at Link11, has been working for Internet Service Provider companies for more than 25 years. As CTO of DOSArrest Internet Security, he was responsible for defining next-generation products and services, including the integration of website monitoring services to create the first fully managed DDoS protection service in the industry. As Director of Network Operations PEER1 at Network/HOSTING, he was responsible for the architecture, operations, monitoring and maintenance of the PEER1 FastFiber Network, including the international backbone to data center networks and customer firewalls and load balancers. He holds a B.Sc. in Health Information Science from the University of Victoria.