A new study sponsored by the Computing Technology Industry Association (CompTIA) has found that most SMB’s don’t trust the security in current VoIP solutions. The feeling of insecurity isn’t going to last too long though; the study also found that the lure of VoIP is likely to reel in plenty of SMB customers over the next 18 months.
The CompTIA study, conducted by IDC, surveyed 300 U.S. businesses in the SMB category (20–500 employees). Only 48 percent of respondents indicated they trust current VoIP security, in stark contrast to the 76 percent who said they trusted security in traditional telephony. The perception of the lack of security with VoIP is, however, likely to change, according to survey respondents, with 31 percent reporting that they will have greater confidence in VoIP security in the next 12 months.
“Though we did not ask respondents to explain why they expect to have greater confidence, we suspect that their confidence will increase as they grow more comfortable with the technology,” CompTIA spokesperson Steven Ostrowski said. “Clearly the message for manufacturers, VARs, and solution providers is that if you are going in to sell a new telephony system, you will have to make the sale across many areas, including security.”
Service disruptions on voice and data networks are a particularly costly problem for SMBs; 60 percent reported that they had some kind of voice or data communication delay at least monthly. Those delays lead to some form of material impact on business for 70 percent of respondents, with 28 percent indicating that they lost business as a result.
Despite the potential pitfalls of IP telephony, 40 percent of respondents are currently evaluating converged network solutions, or plan to within the next 18 months. Eighteen percent are either currently deploying or plan to deploy a converged solution within the next 18 months.