The bust, though small in scale, signals an escalation of the ongoing fight against counterfeit copies of software which are being hawked on auction sites and via e-mail spam. Authorities say Symantec software valued at $3.2 million and copies of Microsoft products with a retail value of $3.2 million were seized along with counterfeiting paraphernalia like shrink wrapping machines, CD cases and heat guns.
After the bust, Symantec officials said the company has leapfrogged Microsoft as the single most pirated commercial software maker. Popular products being copied and sold at less than half the retail price include the $99 Norton SystemWorks Pro and, because Symantec's attempts at copyright protection have been hampered by the need to satisfy legitimate users, company officials said it will always be an uphill task to keep counterfeiters in check.
William Plante, Symantec's director of worldwide security and brand protection, said the company made a conscious decision not to be too rigid in its digital rights management (DRM) efforts because it was more important for the products to work properly for clients.
By contrast, Microsoft's DRM initiatives have made it tougher to properly copy CDs of its most popular software (Microsoft Office) and, with Palladium coming down the pike, analysts say Microsoft will likely win the fight against counterfeiters and pirates.
In the New York bust, copies of Norton Antivirus, Utilities, Firewall, Ghost, and pcAnywhere were found and Plante told internetnews.com the utility tools that do not require paid activation are always going to be a lucrative target for counterfeiters.
"Last January, we were talking internally about DRM solutions but unless it works perfectly for our paying consumers, we won't implement anything too rigid. Yes, we need it to protect our intellectual property but one of the biggest problems is that we cannot guarantee the stability of the software," Plante explained.
He estimated the company was losing "tens of millions of dollars" to software pirates.
Gartner analyst John Pescatore said Symantec will always be a favorite target of counterfeiters because the company scores poorly on protecting its products. Pescatore echoes the sentiments of Plante, suggesting that it's tough to balance IP protection against customer satisfaction."They [Symantec] haven't been protecting their software very well so it's easy for counterfeiters. Microsoft has included holographic labels and DRM but Symantec doesn't want to go too far because they want the products to work properly for the real (paying) users," Pescatore told internetnews.com.
"Piracy is a tough thing to fight. If you make it too hard for counterfeiters and make piracy controls too strong, it can hurt," he added.
The Business Software Alliance (BSA), which handles enforcement and anti-piracy education for a slew of big-name firms, estimated firms lost almost $2 billion in 2002 through piracy, particularly from enterprises that violate licenses.
BSA vice president of enforcement Bob Kruger said security software piracy is among the highest because they are so popular and pervasive on desktops. "All of our companies have serious piracy problems. It is a backhanded compliment in that people are interested in what you make. But it is a serious issue and our members are losing billions of dollars," he declared.
He said BSA enforcement activities have centered around educating enterprises about the penalties for software license violation. In addition, the alliance runs a program that target Web-based distribution of counterfeit products, particularly via e-mail sales and on auction sites like eBay and Yahoo.
"Very often, we'll seek to have the infringing content removed by requesting it from the ISPs. If it's on an auction site, we'll go to the company and get it removed there," Kruger said, noting that eBay was a fertile marketplace because it puts the pirated software before millions of potential buyers.
"We believe we've made some significant progress in reducing piracy round the globe. But, it's a major struggle. You cannot, at any point, stop making an effort at enforcement. But I won't say we are losing the fight. I'm a little more optimistic than that," Kruger added.
Worldwide members of the BSA include Microsoft, Adobe, Apple, Borland, Macromediaand Symantec.
The BSA recently launched a grace period program in major U.S. cities to give businesses an opportunity to review their software programs and acquire the licenses they need to get legal without facing penalties for past infringement imposed by BSA.