Creel Printing, which was hired by Molina to print postcards to be sent to former Molina members, mistakenly printed some former members’ Social Security numbers (SSNs) on the postcards. “Creel did not mean to print SSNs on the postcards,” Molina privacy official Timothy C. Zevnik explained in the notification letter [PDF]. “Creel did not have Molina’s permission to print SSNs on the postcards.”
“Molina researched what happened,” Zevnik added. “We will be improving our processes and procedures. This is to make sure this does not happen again. Safeguards have been put in place. This is to make sure no member mailings expose PHI.”
All recipients of the notification letter are being advised to place fraud alerts on their credit files, and are being offered one year of free identity protection services from AllClear ID.
Former members with questions are advised to contact Molina’s Member Services Department at (800) 580-2811.