California Attorney General Kamala Harris recently published guidelines on preventing and remedying medical identity theft, including best practice recommendations for the health care industry and tips for consumers (h/t PHIprivacy.net).
The guidelines are part of a report entitled Medical Identity Theft: Recommendations for the Age of Electronic Medical Records [PDF].
Key recommendations for health care providers include implementing an identity theft response program with clear written policies and procedures for investigating a flagged record, and offering patients who believe they may be victims of medical identity theft a free copy of the relevant portions of their medical records to review for signs of fraud.
Key recommendations for insurers include making Explanation of Benefits statements patient-friendly, including information on how to report any errors discovered, and using automated fraud detection software to flag suspicious claims that could be the result of identity theft.https://o1.qnsr.com/log/p.gif?;n=203;c=204650394;s=9477;x=7936;f=201801171506010;u=j;z=TIMESTAMP;a=20392931;e=i
"Medical identity theft has been called the privacy crime that can kill," Harris said in a statement. "As the Affordable Care Act encourages the move to electronic medical records, the health care industry has an opportunity to improve public health and combat medical identity theft with forward-looking policies and the strategic use of technology."