25 Percent of IT Pros Say Their Leaders Are Digitally Illiterate

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One in four business technology professionals don't think their business leaders have a solid understanding of technology and its benefits and risks (and another 22 percent are unsure), a recent ISACA survey of more than 4,100 IT professionals worldwide found.

"Companies that perceive their leadership to be digitally literate generally are far more aggressive and receptive to evaluating and adopting new and emerging technologies in their quests to achieve digital transformation than those with leaders not considered to be digitally literate," the report states.

Just 23 percent of respondents believe their senior leadership is very receptive to adopting emerging technologies.

Forty-six percent of respondents anticipate facing organizational challenges or resistance when adopting IoT, 48 percent expect the same for the public cloud, and 49 percent expect the same for AI/machine learning/cognitive tech.

"The resounding message from our research is clear: senior leadership needs to invest in increasing its digital fluency," ISACA CEO Matt Loeb said in a statement. "Organizations with digitally fluent leadership are more clearly recognizing the benefits and risks of emerging technologies."

Key motivators for implementing an emerging technology, according to respondents, include anticipated cost savings (29 percent), new revenue streams (24 percent), ability to reach new customers (18 percent), and increased agility (15 percent).

"Emerging technologies have to be embraced," Loeb said. "As the research shows, the reluctance to deploy them is linked to the need to understand and mitigate the risks of doing so. Organizations that implement a strong information and technology governance program will better understand their capabilities, which leads to more effective risk management and increased confidence in deployment of these technologies."

1,200 Incidents a Month

A separate Quocirca survey of 1,000 senior IT managers in the U.S., U.K., France, Germany, Sweden, Netherlands, Australia, Japan and Singapore found that the average organization logs about 1,200 IT incidents per month, of which five are critical.

The survey, sponsored by Splunk, also found that 66 percent of respondents find dealing with the volume of events to be a challenge: 52 percent said they just about manage, 13 percent struggle and 1 percent are overwhelmed.

Seventy percent of respondents said a past critical incident has caused reputational damage to their organization.

The mean cost to IT of a critical incident is $36,326, and the mean downstream cost to business is an additional $105,302.

Still, just 2.5 percent of respondents have full visibility throughout all relevant infrastructure, and 80 percent admitted they have operational blind spots, particularly across next-generation technology stacks.

Incident response is a challenge -- 80 percent of respondents said they could improve their mean time to detect incidents, which on average take 5.81 hours to repair. Another 7.23 hours are spent on root cause analysis, which is successful 65 percent of the time.

"Today's IT environments are more complex than ever, spanning data centers, cloud services and on-the-edge devices such as mobile and IoT," Splunk senior vice president of IT markets Rick Fitz said in a statement. "Because systems are often siloed, IT can struggle to collect and correlate information, making it difficult to monitor infrastructure and rapidly troubleshoot problems."