Bank of America customers Fan Bao and Cathy Huang were robbed of $50,000, and the bank refuses to acknowledge any responsibility for the loss.

"[Last] summer, two fraudulent drafts were sent through Bao’s account -- one for $50,000 and another for $99,100," writes CBS MoneyWatch's Kathy Kristof. "Both drafts were going to a bank in Croatia that Bao had never done business with."

"Huang immediately denounced the charges as unauthorized and fraudulent," Kristof writes. "The bank was subsequently able to stop payment on the second draft for $99,100, but the other $50,000 already had been paid to the Croatian bank and the money had been withdrawn. When Bao asked for the money back, Bank of America told him the missing $50,000 wasn’t their problem."

Click here to read the CBS MoneyWatch article.