Case Study: v-Go Single Sign-On Helps Clarian
A bloated password system was crippling Clarian Health Partners. So the company turned to v-Gos technology.
The help desk received about 21,000 password reset calls per year, which accounted for 25 percent of all calls, according to David Luter, director of business innovations at Clarian, in Indianapolis.
|Recent Sign-On Articles|
|Understanding Single Sign-on
Legacy Single Sign-On: A Competitive Analysis
The health care group, which has 6,400 users and 2,800 applications, knew those calls were taking IT away from performing more mission-critical functions.
So about a year ago, Clarian turned to the v-Go Single Sign-On password system from Passlogix in New York, which allows employees to access all of their applications with one password, whether they are connected to the corporate network, traveling away from the office, roaming between computers, or working at a shared workstation.
We wanted to try to keep track of passwords because theyre becoming more complex and costly to administer, Luter said.
Password resets cost about $11 to $25 a help desk call, which doesnt take into account lost work time, according to Forrester Research, although other research firms put the figure higher -- up to as much as $40 per call.
We develop all sorts of intricate schemes to make our lives easier, said Jonathan Penn, principal analyst of Identity and Security at Forrester, in Foster City, Calif. That means were going to dumb it down in terms of what kinds of passwords users choose, which makes them easier to crack.
Not only do single sign-on systems protect passwords from being accessed and make them harder to crack, they set more rigorous policies on when they expire, and how long and complex they will be, Penn said.